Customer Service Application

1 Basic Information

Full Name *

Please enter your full name.

Email Address *

Please enter a valid email address.

Country *

Please enter your country.

Timezone *

Please select your timezone.

LinkedIn Profile URL *

Please enter a valid LinkedIn URL.

2 Work Schedule & Policy Agreements

1. Work Schedule Agreement

Are you comfortable working 8-hour rotating shifts as part of a 24/7 customer support team?

Yes No

Please select an option.

2. Work Week Structure

This position requires 40 hours per week (5 shifts × 8 hours). Days off may fall on any day of the week and are not guaranteed on weekends. Do you agree to this schedule?

Yes No

Please select an option.

3. Training Policy Acknowledgement

This role includes 80 hours of paid training. Training compensation will be paid after successful completion of the 3-month probation period. If you voluntarily leave before completing probation, the training payment will not be issued. If employment is terminated by the company, the training payment will still be provided. Do you acknowledge and agree to this policy?

Yes No

Please select an option.

4. Meta Business / Ads Manager Experience

Which of the following tasks have you performed in Meta Business / Ads Manager? (Check all that apply)

Ad account creation Adding admins to BM Pixel creation and connecting Campaign creation Reviewing ad performance metrics Handling ad account restrictions None of the above

Please select at least one option.

3 Customer Scenarios

Write your responses as if you're replying to a real customer. We're assessing your written English, tone, problem-solving, and professionalism. Please type your answers directly — pasting is disabled.

Scenario 1 — Angry customer, refund request

"I paid $497 for this program and it's been 2 weeks and nobody has helped me. I want my money back NOW. This is a scam."

Write your response to this customer.

0 / 50 min characters

Response must be at least 50 characters.

Scenario 2 — Confused customer, technical issue

"Hi, I signed up yesterday but I can't find where to access the dashboard. I tried the link in my email but it says my password is wrong. Can you help?"

Write your response to this customer.

0 / 50 min characters

Response must be at least 50 characters.

Scenario 3 — Vague/unclear request

"Hey, I need to change my thing. Can you fix it? Thanks."

Write your response to this customer. You'll need to ask clarifying questions.

0 / 50 min characters

Response must be at least 50 characters.

4 Video Introduction

Record a 60–90 second video introducing yourself. Tell us: your name, where you're from, your CS experience, and why you'd be a good fit. Upload to Loom (free) and paste the link below.

Loom Video URL *

Please enter a valid Loom URL (must contain loom.com or loom.so).

Tips: Speak naturally, look at the camera, and find good lighting. We're assessing communication skills, not production quality.

Customer Service Application

Application Submitted