TrustApollo

Operations Manager — Application

Thanks for your interest. This application includes written exercises and a short video to help us understand how you think and operate. Set aside about 30-40 minutes.

1 Basic Information
Please enter your full name.
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2 Background & Experience
Work Environment
Which best describes your most relevant experience? *
Please select at least one.
Role Expectations
This role requires wearing multiple hats — you may handle ops, vendor coordination, team management, finance tasks, and things that don't fit any category. Are you comfortable operating outside a strictly defined job scope? *
Please select an option.
0 / 80 min characters
Response must be at least 80 characters.
3 Case Study

Please type your answers directly — pasting is disabled. Take your time. We're evaluating how you think, prioritize, and communicate — not looking for perfect answers.

Slack message from the Founder — Wednesday, 9:14 AM:
"Hey — few things:
  • The freelance dev says he hasn't been paid for last month, might stop work on Friday
  • We have a client onboarding call tomorrow but I don't think the welcome kit was ever sent
  • One of the team leads is upset about schedule changes, can you sort it out
  • Also need you to figure out why our operating expenses jumped 40% last month
  • Oh and there's a vendor contract renewal due this week — not sure which vendor
Let me know how you'd handle all this. I'm in meetings until 4pm."
A. Priority Ranking
Rank these 5 items from highest to lowest priority. Explain your reasoning for the order. *
0 / 100 min characters
Response must be at least 100 characters.
B. 7-Day Action Plan
Outline how you'd tackle all 5 items over the next 7 days. Be specific about what you'd do each day. *
0 / 150 min characters
Response must be at least 150 characters.
C. Draft Messages
Write the actual messages you'd send to each of these people today. *
Message to the Founder (end-of-day update):
0 / 50 min characters
Response must be at least 50 characters.
Message to the Team Lead (re: schedule complaint):
0 / 50 min characters
Response must be at least 50 characters.
Message to the Freelance Dev (re: overdue payment):
0 / 50 min characters
Response must be at least 50 characters.
D. Clarifying Questions
What questions would you ask the Founder before or after tackling these items? List as many as you think are necessary. *
0 / 50 min characters
Response must be at least 50 characters.
4 Video Introduction (1 minute)

Please address these two questions in your video:

  1. Tell us about a time you handled unclear or incomplete instructions.
  2. Describe a situation where priorities changed rapidly — what did you do?

Record a 60-90 second video. Upload to Loom (free) and paste the link below.

Please enter a valid Loom URL (must contain loom.com or loom.so).
Tips: Speak naturally, look at the camera, good lighting. We're assessing communication clarity, composure, and thought structure — not production quality.

Application Submitted

Thank you for your time. We'll review your submission and be in touch within a few business days.

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