Privacy Policy | ExiScale

1. Introduction

ExiScale ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. By using ExiScale's services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

Name and contact information (email address, phone number)
Business information (company name, website)
Payment information (processed securely through third-party payment processors)
Account credentials and authentication data
Communication preferences and correspondence

Automatically Collected Information

When you access our services, we automatically collect certain information, including:

Log data (IP address, browser type, pages visited)
Device information (operating system, device identifiers)
Usage data (features used, time spent, interactions)
Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for various purposes:

Service Delivery: To provide, maintain, and improve our Meta advertising infrastructure services
Account Management: To create and manage your account, process transactions, and provide customer support
Communication: To send you service-related notifications, updates, and marketing communications (with your consent)
Security: To detect, prevent, and address technical issues, fraud, and security threats
Analytics: To understand how our services are used and to improve user experience
Legal Compliance: To comply with applicable laws, regulations, and legal processes

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: With third-party vendors who perform services on our behalf (payment processing, analytics, customer support)
Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition
Legal Requirements: When required by law or to protect our rights, property, or safety
With Your Consent: When you explicitly authorize us to share your information

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments and monitoring
Restricted access to personal information
Secure authentication mechanisms

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Portability: Request a copy of your data in a portable format
Objection: Object to certain processing of your information
Opt-Out: Unsubscribe from marketing communications

To exercise these rights, please contact us at the email address provided below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our services.

9. Third-Party Links and Services

Our services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

ExiScale Support

Email: [email protected]