Last Updated: October 24, 2025
At ExiScale, we stand behind our services. If you're not completely satisfied, we'll make it right with a full refund or pro-rated refund for the remaining days of your billing period.
We are committed to providing exceptional service and ensuring your complete satisfaction. If at any time you are not satisfied with ExiScale's services, we offer a straightforward refund policy designed to protect your investment.
Our Promise: If you are unhappy with our service for any reason, we will provide either:
To request a refund, simply contact our support team using any of the following methods:
Please include your account information and a brief explanation of why you are requesting a refund. While we appreciate feedback to help us improve, detailed explanations are not required for refund approval.
Refund requests are typically reviewed and approved within 1-2 business days of submission. We aim to respond to all refund requests as quickly as possible.
Once approved, refunds will be processed to your original payment method within 5-10 business days. The exact timing may vary depending on your payment provider:
Please note that while we process refunds promptly, the time it takes for the refund to appear in your account depends on your financial institution's processing times.
If you choose a pro-rated refund for the remaining days of your billing period, the calculation is straightforward:
(Monthly Subscription Fee ÷ Days in Billing Period) × Remaining Days = Refund Amount
Example: If you paid $3,500 for a 30-day billing period and request a refund with 15 days remaining:
($3,500 ÷ 30 days) × 15 days = $1,750 refund
When you request a refund, you may choose between:
Receive a complete refund of your current month's payment. Your access to ExiScale services will be terminated immediately upon processing the refund.
Receive a refund for the unused portion of your billing period. You may continue to use the service until the end of your current billing period, or you may choose to terminate access immediately.
Upon receiving a refund, your ExiScale service subscription will be cancelled. This means:
If you receive a refund and later wish to re-enroll in ExiScale services, you are welcome to do so. Simply contact our team or complete the standard enrollment process through our website. Re-enrollment will be treated as a new subscription with standard onboarding procedures.
Refunds apply only to the current billing period. If you have been charged for multiple months, only the most recent monthly charge is eligible for refund unless otherwise agreed upon with our team.
If you have purchased an annual or multi-month package, pro-rated refunds will be calculated based on the monthly equivalent rate and the time remaining in your contract.
Refunds for add-on services purchased separately from your main subscription will be handled on a case-by-case basis. Contact our support team for assistance.
While we strive to accommodate all refund requests, the following items are generally non-refundable:
However, we evaluate each situation individually and may make exceptions at our discretion.
We encourage you to contact us directly before initiating a chargeback with your payment provider. Chargebacks can delay resolution and may result in additional fees or complications.
If you have already initiated a chargeback and wish to resolve the matter directly with ExiScale, please contact our support team immediately. We are committed to finding a fair resolution.
ExiScale reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.
For existing customers at the time of a policy change, the refund terms in effect at the time of your subscription will continue to apply unless you explicitly agree to updated terms.
If you have any questions about our Refund Policy or need assistance with a refund request, our support team is here to help.
Email: [email protected]
Address: 30 North Gould Street, Sheridan, Wyoming 82801, United States of America
We typically respond to all inquiries within 24 hours during business days.
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